Solution Architect – CRM for Global E-Commerce Platform – 2852

San Jose, US-United States, Seattle, US-United States
Posted 2 months ago
About The Company

This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it’s a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors.


About the team

The mission of the international e-commerce CRM platform is to create a rich and high-quality e-commerce platform ecosystem through productized platform capabilities. It builds a reliable, flexible, and intelligent CRM operation platform for account managers of various countries and industries, providing large-scale operation, one-stop operation solutions, and intelligent tools, thereby improving the efficiency of e-commerce operations, and is also responsible for the business goals of customer growth.


Responsibilities

– Based on business scenarios and product requirements, design solutions reasonably using the functions and open capabilities of the CRM platform;
Integrate CRM upstream and downstream systems, identify integration and architecture pain points, and design the best solution based on business and system best practices;
– Monitor and analyze product data, establish and observe indicators such as coverage, usage rate, ease of use, and satisfaction of each module, discover, analyze, and improve product usage pain points, and promote the continuous improvement of CRM platform functions and enhance user experience;
– Collaborate with production research and cooperation departments to conduct in-depth exploration of business departments in business analysis and diagnosis scenarios, carry out thematic analysis, provide decision-making and business support for product iteration, and explore optimization factors to continuously improve the intelligence” of CRM products.


Qualifications

– Based on project requirements, propose technical solutions and ensure the successful implementation of solutions
– in the project implementation, be able to formulate a project schedule according to the implementation documents and execute it
– maintain communication with partners, internal and external customers.

Job Features

Job CategorySolutions Architect
SenioritySenior IC / Tech Lead
Base Salary$187,040 - $280,000
Recruiteryuxuan.sheng@ocbridge.ai

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