Tech Lead Manager – Fullstack, Customer Service Platform 2964

Seattle, US-United States
Posted 2 months ago
About The Company

This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it’s a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors.

About the Team

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company’s internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.


– Lead a fullstack team of engineers and collaborate with PM teams to develop large-scale customer service platforms end to end that powers TikTok app and beyond
– Drive the team’s goals and technical direction to pursue opportunities in customer service domain.
– Define long-term technical roadmaps and contribute to technical decisions on the team.
– Responsible for building and optimising scalability, reliability and responsiveness of applications, and to deliver compelling end user experience.
– Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.
– Build a team of excellent technical ability, business vision and growth potential, foster a culture of ownership, continuous improvement and self-drive.
– Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements.


– B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions
– 2+ years of experience managing or tech-leading a software engineering team
– 5+ years of full-stack experience in a software development capacity with solid track records
– Strong communication and teamwork skills
– Experience of driving collaboration across cross functional teams on delivering shared goals
– Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency
– Experience in leading challenging system design or technical initiatives
– Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility
– Proficient in at least one of the mainstream backend languages, preferably Java
– Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ.
– Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular
– Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process

Ideal Candidate

1. Strong business acumen and data sensitivity
2. Passionate about software coding/development and building great mobile/web applications
3. Demonstrate the ability to work and thrive in diversified cultures
4. Industry experience in building customer service or related platforms is a plus

Job Features

Job CategoryFullstack
SeniorityManager / Senior Manager
Base Salary$210,000 - $358,000

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