Los Angeles, US-United States
Posted 3 weeks ago
| About The Company About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, our company is a leading global travel service provider comprising Ctrip, Skyscanner, and Qunar. Across its platforms, our company integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler. In this role, you’ll get to – To develop procurement strategies that are inventive and margin-contributing and screen reliable and competitive vendors in Locals. – To build and maintain vendor relationships and secure advantageous terms, competitive and stable supply, and acquire campaigns from vendors based on data forecast and analysis. – To assist and push the launch of vendor resources and campaigns, including but not limited to the relevant communication on possible training, campaign requirements, and system configuration that may be involved in the process. – To handle escalated complaints from the service team: work closely with the customer service department to handle or provide assistance on escalated complaints. Capable of drawing inferences from one instance, summarizing specific cases, and output service improvement plans. What You’ll Need to Succeed – Bachelor’s degree or above, fluent in English & Mandarin – Valid working authorization in the U.S. (no sponsorship) – Both oral and written Strong sense of responsibility, good communication skills – A minimum of 3 years of working experience in a position within the transportation industry – Experience in operating airport transfer business prefer – Strong logical thinking capability and data analysis capability, good learning ability, and resource integration ability |
Job Features
| Job Category | Business Development |
| Seniority | Senior IC / Tech Lead |
| Base Salary | $70,000 - $120,000 |
| Recruiter | chris.du@ocbridge.ai |
