Lead Technical Writer – Global E-Commerce – 2850

Seattle, US-United States
Posted 2 months ago
About The Company

This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it’s a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors.


Responsibilities

We’re looking for experienced technical writers to work with our commercial platform teams to create best-in-class technical documentation for developers to seamlessly integrate global brands and retail merchants into the the company’s platform.

You’ll be able to grasp complex concepts and translate them into concise, easy-to-understand tutorials, guides, release notes, and other documentation and learning resources for the developer and partner community. As an experienced technical writer, your portfolio includes writing samples with examples of how you conveyed complex technical information to both experienced and new users.

– Plan, write, and manage technical and process documentation and learning resources
– Define general best practices and style guidelines for consistency; establish and implement documentation quality standards
– Define new documentation processes and iterate on current workflows for efficiency
– Collaborate closely with business or product domain owners, keep up-to-date with key business and product concepts and updates, and ensure they are aligned with relevant documentation
– Gather qualitative and quantitative feedback from developer and end user communities to iterate on content quality and efficacy
– Provide professional and material support to ensure consistency, cohesiveness and user-friendliness of API and user interface designs
– Provide professional leadership and mentorship for technical writing team


Qualifications

– Bachelors or higher degree in Technical Communication, English, Instructional Design, a related field, or equivalent experience
– 5+ years experience of authoring technical documentation required
– Able to work effectively in a fast-moving environment, can manage multiple projects while maintaining attention to details
– Technical writing portfolio including, but not limited to: user guides and tutorials, release notes, software or hardware documentation, style guidelines


Ideal Candidate

– Highly self-driven, able to independently collaborate with product and business stakeholders to develop documentation standards and roadmap
– Possess e-commerce industry experience, or able to quickly develop a solid understanding of the e-commerce business; experience authoring open platform developer documentation
– Experience working on a global product with international partners across different time zones
– Strong demonstrable knowledge of professional technical writing, including industry standard practices like DITA and information mapping, quality standards, content development process, end-to-end design flow etc.
– Strong interest in working with new technology and software tools

Job Features

Job CategoryContact Production
SenioritySenior IC / Tech Lead
Base Salary$148,960 - $288,800
Recruiteryuxuan.sheng@ocbridge.ai

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