Senior Backend Software Engineer – Data E-Commerce Intelligent Customer Service 2516

San Jose, US-United States
Posted 9 months ago
About The Company

This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it’s a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors.

The Engineering and Architecture team at the Data E-Commerce department combines frontend and backend engineering capabilities to develop state-of-the-art, large-scale, distributed, and fault-tolerant systems. They are focused on solving complex business problems and are responsible for developing advanced customer service robots to enhance user consumption experience, improve merchants’ service quality and revenue, and build a fair and flourishing ecosystem on their E-commerce Platform. Specifically, they are seeking a Senior Backend Software Engineer to contribute to the architecture and engineering of Intelligent Customer Service within their global e-commerce business.


– Collaborate in the development of AI customer service solutions within the client’s e-commerce ecosystem, enabling sellers to better serve customers through multi-round dialogue, FAQ, prompt engineering, and more.
– Engage in the end-to-end lifecycle of services, including design, development, capacity planning, launch reviews, deployment, operation, and optimizations.
– Optimize system scalability, reliability, sustainability, velocity, and architecture efficiency.


– Bachelor’s degree in Computer Science or a related technical field.
– Minimum of 2 years of experience working with Linux systems and development experience in JavaScript, Python, Go, C++, or related languages.
– Strong problem-solving skills with attention to detail and the ability to tackle complex technical issues.
– Excellent teamwork and communication skills, with a preference for practical experience in relevant business scenarios.

Preferred Qualifications

– Experience with deep learning frameworks such as TensorFlow/PyTorch, including understanding of distributed training, distillation acceleration, and other implementation methods.
– Knowledge of large language models and experience in prompt engineering.

Our client is committed to creating an inclusive and diverse workplace where employees are valued for their skills, experiences, and unique perspectives. They celebrate diversity and aim to reflect the many communities they reach. They also provide reasonable accommodations for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected reasons.

Job Features

Job CategoryBackend
SenioritySenior IC / Tech Lead
Base Salary$160,000 - $280,000

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